Consultation and Payment Policies

Payment for the initial consultation is due at the time of booking unless otherwise stated. Any additional consulting services beyond the initial consultation will be billed separately under the terms agreed upon for that project.
Booking a consultation reserves time for project review, preparation, and discussion.

The initial consultation does not, by itself, create an ongoing consulting relationship. Any work beyond the consultation, including data analysis, manuscript support, statistical programming, or continued advising, must be separately agreed upon.

Clients may request to cancel or reschedule a consultation. Full refunds may be provided when cancellation occurs with reasonable advance notice.
If cancellation occurs on short notice, or if the client does not attend the scheduled meeting, a partial refund or no refund may apply, particularly if preparation time has already been devoted to the project.
If a consultation must be interrupted or ended early due to technical problems or other circumstances outside the client’s control, an opportunity to reschedule will be offered.

Because consultation time includes scheduling, preparation, and professional expertise, refunds are generally not available after the consultation has taken place in full.
Partial refunds may be considered on a case-by-case basis when circumstances justify such an adjustment.

We strive to provide thoughtful, high-quality statistical guidance and support. However, no specific outcome can be guaranteed.
This includes, but is not limited to, publication, grant funding, reviewer approval, regulatory approval, statistical significance, or any other research or professional result. In particular, publication is not guaranteed. Final outcomes depend on many factors outside our control, including study design, data quality, editorial decisions, peer review, and institutional requirements.

Clients are responsible for providing accurate and complete project information to the best of their ability. Clients are also responsible for obtaining any necessary institutional, ethical, legal, contractual, or regulatory approvals related to their project, data, or materials before sharing them with us.